Privacy Policy
NeuroNourishLab
Effective Date: 11 December 2025
Last Updated: 11 December 2025
NeuroNourishLab (“NNL”, “we”, “our”, “us”) is committed to protecting your privacy and managing your personal information responsibly.
This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
If you have any questions, please contact us at: admin@neuronourishlab.com.au
1. Overview
This Privacy Policy applies to all visitors, clients, and users of the NeuroNourishLab website and services, including online consultations, forms, and programs.
By using our website or engaging in our services, you agree to the practices described in this policy.
2. Information We Collect
We collect personal information necessary to provide nutrition education, lifestyle programming, and behaviour-change support. This may include:
2.1 Personal Information
Full name
Date of birth
Contact details
Emergency contact information
2.2 Sensitive Health Information
Nutrition and lifestyle history
Medical information relevant to nutrition support
Mental wellbeing information relevant to your program
Goals, challenges, and behavioural patterns
2.3 Telehealth Information
When using Google Meet:
video/audio connection metadata
AI-assisted meeting summaries (if enabled)
device information for security
NNL does not record telehealth sessions without explicit permission.
2.4 Communication & Website Data
Email correspondence
Form submissions
Website analytics
IP address or device type (non-identifiable)
3. How We Collect Information
We may collect information through:
Intake forms and questionnaires
Telehealth sessions
Emails and messaging
AI-assisted note-taking tools
Collaboration with your GP/psychologist (with consent)
Online bookings and secure payment systems
Website forms and analytics tools
4. How We Use Your Information
We use your information to:
Provide personalised nutrition and behaviour-change support
Plan care and track progress
Document sessions and maintain client records
Communicate appointment and program details
Assess safety and suitability of services
Coordinate care with other providers (with your consent)
Comply with legal obligations
We do not sell or trade personal information.
5. Data Storage & Security
Your information is stored securely within:
Google Workspace (Drive, Docs, email, AI summaries)
Secure telehealth systems
Encrypted devices
Online booking systems
Square payment processing
We use industry-standard security measures to protect your data from unauthorised access, alteration, misuse, or loss.
Only authorised NNL staff may access your records.
6. AI-Assisted Note-Taking (Transparency Statement)
NNL may use AI-assisted documentation tools within Google Workspace or Google Meet to support accurate and timely note-taking.
AI-generated summaries become part of your clinical record
These tools do not make decisions or interpret clinical meaning
You may request not to use AI features during specific sessions (unless required for safe documentation)
7. Sharing Your Information
We only share personal information:
7.1 With Your Consent
For collaboration with:
GP
psychologist
psychiatrist
dietitian
relevant allied-health providers
7.2 If You Are in a Collaborative Program
Programs involving Melissa Fadden, Registered Psychologist, require structured two-way communication.
This is mandatory for program participation.
7.3 When Required by Law
We may disclose information when legally required, including situations involving:
serious risk of harm
suspected abuse
court orders or legal processes
safety of vulnerable individuals
7.4 Third-Party Providers
Your data may be handled by trusted external providers such as:
Google (Workspace & Meet)
Square (payment processing)
Website hosting or analytics tools
These providers operate with industry-grade security and encryption.
8. Cross-Border Data Storage
Because NNL uses cloud-based platforms, your information may be stored on servers located outside Australia.
By using our services, you consent to this storage.
Our providers maintain security and privacy standards consistent with the APPs.
9. Accessing or Updating Your Information
You may request:
access to your personal information
correction of inaccurate or outdated information
Requests can be made at any time via: admin@neuronourishlab.com.au
We will respond within a reasonable timeframe.
10. Data Retention
Client records are retained for at least 7 years after your last consultation, or longer if legally required. Records may be securely destroyed or permanently de-identified when no longer needed.
11. Cookies & Analytics (Website Tracking)
NNL may use cookies or analytics tools to improve website performance and understand user behaviour.
These collect non-identifiable data such as:
pages visited
time spent on the site
device/browser type
approximate location
You may disable cookies through your browser.
NNL does not use cookies for advertising or tracking personal identities.
12. Social Media Privacy
Interactions on social media are not private.
We recommend avoiding sharing personal or health information in public comments or direct messages.
NNL does not use social media for:
clinical communication
scheduling
risk or crisis response
Please email admin@neuronourishlab.com.au for confidential questions.
13. Communication Preferences
By engaging with NNL, you may receive essential administrative communications such as:
appointment confirmations
program updates
required forms and documents
These cannot be opted out of while you are an active client.
Contact details can be updated anytime.
14. How to Make a Privacy Complaint
If you have concerns about how your information is handled, please contact:
NeuroNourishLab Privacy Officer
admin@neuronourishlab.com.au
If unresolved, you may contact:
Office of the Australian Information Commissioner (OAIC)
🌐 www.oaic.gov.au
📞 1300 363 992
NNL aims to resolve concerns quickly, respectfully, and transparently.
15. Updates to This Policy
NNL may update this Privacy Policy occasionally to reflect:
legal changes
new technology
updates to our services
The most current version will always be available on our website.